![]() ![]() Case Study: Amazon’s leadership in grocery store technologyĪmazon’s foray into grocery store technology provides a succinct introduction into the state of the industry. From optimizing inventory management and checkout lines to finding high-quality groceries at consumers’ personal price points, the future of grocery store shopping promises to alleviate, and even eliminate, these points of friction. The future of grocery stores will be a win-win for both businesses and customers: with new technology, stores will strive to decrease their operational expenditures and consumers will want easier ways to shop. As COVID-19 accelerates the trend toward contactless shopping, we’re entering a new technological paradigm for how we shop for groceries. While the grocery store format has largely remained stagnant, the headwinds for grocery seem to be picking up, promising to usher in a new era for the shopping experience. Combine these demands with high operating costs, and the net margins for stores have become razor thin. ![]() Meanwhile, customers have come to demand 24-hour access and ever-present availability to shopping. The only differentiator between grocery stores of yesteryear and today is that stores have more diverse price options and product selection. Yet, over the past century, nothing has really changed in terms of the fundamental structure of super markets: large or small, both the layout and customer experience of grocery stores are the same, made up of aisles, shelves, and lines. Since Piggly Wiggly’s explosive success, super markets proliferated around the world, and food and home goods shopping still predicates on the checkout lines Saunders first instituted in his shop. ![]()
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