Please email to to request approval of exchange and returning instructions. For a faster refund, your original order slip should correspond with the items in your package. Returns and exchanges must be packed properly and sent via USPS, UPS, FedEx, or DHL at the customer's expense.It may take up to two billing cycles for the credit to appear on your monthly credit card statement. You will receive an email notification when your return has been processed (be sure to check your spam folder). A refund will then be credited back to your original method of payment, and will post approximately 1-3 business days after the processing date.Most returns will process in approximately 1-2 weeks, depending on your method of return.Please note all shipping fees are non-refundable.A 20% restocking fee will be deducted from the refund for all returns unless you are processing an exchange of defective merchandise.Please email refund approval and return instructions.Final Sale Policy: all sale items purchased at an extra 50% off, personalized items, and digital downloads are final sale and cannot be returned or exchanged.All Custom Made orders, and Fabric cut by yards orders are final sale and cannot be returned or exchanged.Reusable & protective face masks, and personal wellness products are final sale and cannot be returned or exchanged.All return item(s) must be shipped back to our business address.Items that are opened or damaged may be denied a refund or exchange.All tags must be attached and items must be returned in original packaging. We'll gladly accept unused, unwashed, and unaltered merchandise for return or exchange.For merchandise returned within 7 days of the delivery date, a refund will be issued to the original form of payment at the original selling price.Read Shipping Information for more details.ĭid you love your order? If not, see below for all the return details. Please leave a note when check out if the order to be shipped directly to others as gift, and we will include gift note upon request. Your damage report should include Order number, Tracking number, Damage Description and Photos to show all damaged parts. We offer full refund for damaged packages only if it shipped by Priority Mail / Express and it is eligible for claim with your report made within 3 days of receiving. We offer full refund for missing shipment only if the non-delivery had passed 20 business days (US domestic) and 6 weeks (International) from shipment date. *All shipping & handling charges do not include custom duty or tax if any. Please email with the shipping zip code and expected delivery date for cost estimation. We offer Expedited Express shipping (FEDEX / UPS) upon request. *Join our Email list here to enjoy FREE SHIP on $200+ orders Priority Express delivery are unavailable for these destinations. We ship to all US territories and APO/FPO addresses. US Rates apply to orders shipping to the contiguous US, Alaska and Hawaii. Please use the chart below to estimate shipping and handling charges (via USPS Priority Mail) based on the pre-tax value of orders.
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